Soft botanical texture

Customer Support & FAQ

What do I need to know about shipping policy?

Orders are processed on business days. Delivery time and shipping rates may vary by destination and selected service.

How can I handle import customs duties charge?

International orders may be subject to customs duties, taxes, or local fees. These charges are set by your local customs office.

How can I verify the authenticity of the product?

Please purchase from Fantine Beauty official channels or authorized retailers. Keep your order number and product photos for support checks.

I have questions about your products.

Our support team can help with product routines, texture questions, and ingredient guidance for general skin concerns.

How can I obtain free shipping?

Free shipping promotions may depend on order value, destination, or campaign period. Check the cart and announcement bar for current offers.

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Contact us

Need help with an order, have a question about our products, or just want to chat? We are here to help.

Operational Hours: Monday - Friday, 9:00 am to 6:00 pm.

support@fantinebeauty.com